Tree Frogs is proud to offer you our Limited 10 Year, 5 Year and 1 Year Warranty. (10/5/1)
Tree Frogs Warranties all Redwood, Cedar and Cypress components against structural failure due to warping, wood rot, insect infestation or decay for a period of 10 Years from the date of original purchase. A 10-Year limited Warranty also applies to all roto-molded slides, ductile iron swing hangers, all tire swivels, metal climbing rungs and swing beam brackets against failure due to rust or failure in defect in material. This warranty does not cover cracks, fissions, checks, fading, knots and weathering that are normal natural characteristics of wood, that do not affect the structural integrity of the product. Surface rust, fading, weathering, cracks/chips in coatings and corrosion that does not affect structural integrity is not covered by this warranty.
Furthermore, for a period of 5-Years, Tree Frogs limited warranties applies to all components & accessories (except ropes) that are not covered under the 10-Year Warranty to be free from defects in material and workmanship. This includes all blow molded slides. Surface rust, fading, weathering, cracks/ chips in coatings and corrosion that does not affect structural integrity is not covered by this warranty.
And for a period of 1-Year Tree Frogs warranties all ropes to be free of defects in material and workmanship. This includes all structural foam molded slides. Fading is not considered a defect and may occur with seasonal and geographical conditions.
This warranty is limited to a repair or replacement of the defective part. Product covered under this warranty will be shipped at the customer’s expense. Tree Frogs is not responsible for any expense associated with freight, or delivery and installation of the warranted part(s). Tree Frogs reserves the right to inspect all warranty claim parts for which a claim has been made.
This limited warranty applies only to the original retail purchaser and for residential use only. These warranties void when product is transferred or sold by original owner. A copy of the original invoice must be presented to initiate warranty claim. This limited warranty does not cover damage from abuse, acts of God, vandalism, negligence, alterations, normal wear & tear, use other than residential, unauthorized modification, damage due to moving of product or improper installation and or use.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
***WARRANTY EXCLUSIONS: Tower Kit (1 YR WARRANTY), Toucan Fort D11, Lemur Fort D12, Toucan Playcenter D14 (5/5/1 WARRANTY) ***
